A live chat is a real-time way of communication between a website hosting provider's support crew and its clients. It is a very efficient way to get some information about the hosting services or have some issue resolved because you are talking to a live agent. The benefits of using a real-time chat service instead of calling or opening a support ticket are the smaller chance of errors any time you exchange information like usernames or domain names, the more rapid response time because the communication is real-time plus the fact that you don't have to stay on the chat all the time - you'll be able to do something different while the agent investigates the issue in question. Also, you are able to connect with a live chat room from any computer that's connected to the Internet, avoiding the phone costs that you will need to pay when you're calling to a different country.
Live Chat Support in Shared Hosting
Along with the phone and ticket support, our company provides live chat support too. You're able to get in touch with us every single day, which includes holidays and weekends, and we can give you more details about the Linux shared hosting that we supply if you are not a customer yet, or about basic and billing questions when you already have a user profile. Although for strictly tech matters you will have to open a ticket to the technical assistance team, since such issues will need more time to be resolved, you can still contact us on our live chat for some technical info. For example, we are able to assist you to set up an e-mail address in your email client or troubleshoot a number of issues, saving you a long time. Even when our telephone lines are already off for the day, you'll be able to speak with a live person.
Live Chat Support in Semi-dedicated Hosting
Using the live chat support service that we provide with all of our Linux semi-dedicated hosting, you're able to find the answers for any questions you have or have various issues taken care of instantly. The chat service is online every day, so you can speak to a representative even on holidays and weekends. In the event that you are not sure which plan would be better for your sites or if our innovative cloud hosting platform covers some system requirements, you may come on our live chat prior to purchasing anything. If you're a present customer, you'll be able to find more details about billing issues, account settings as well as a variety of common technical troubles you may have, let's say in case you can't install an email account in a client on your personal computer. The live chat will save you lots of time regardless where you are or when you get in touch with us.