The availability of the customer and technical support that a shared hosting company provides can tell you a lot about the services which they offer as well. When you can use only email messages and tickets, you have most probably found a reseller not the web hosting provider. When this is the case, you'll have to wait for a few days in order to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to contact the real website hosting company for extra assistance. If the supplier offers you several means of communication with short response time which are available anytime, they are most likely the top provider, not only a reseller. Which means that you'll enjoy prompt assistance and high quality support because they will have instant access to the servers where your account will be created. No matter what the problem - sales or technical, it is always much better to have the option to get hold of your hosting company right away through your preferred way of communication.
24/7 Customer Support in Shared Hosting
All our Linux shared hosting offer you 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring about our web hosting solutions before you make an order or you're a current customer and you have a question or some problem, you are able to contact us anytime, including holidays and weekends. We have multiple channels to get in touch with us - a couple of phone lines around the world for your convenience plus live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more complex matters or any matters that need extra time to analyze and handle. Unlike a number of other website hosting service providers, our trouble tickets feature a guaranteed max reply time of just 1 hour, thus whatever the issue is, it'll be resolved on time and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to get timely assistance, in particular when your website is not functioning as it should be for whatever reason. Our Linux semi-dedicated hosting include 24/7 customer and technical support, so if anything comes up, you will be able to use various methods to let us know - phone line with a couple of local numbers worldwide, live chat, emails and support tickets. The first two options are for billing, pre-sales and common issues, so that if you do not have an account yet, for instance, you'll be able to receive additional details for our services, or we will help you with less difficult tech matters. The second two options are for solely technical matters or everything that's more time-consuming due to the fact that it's easier to track the communication between you and our tech support crew. The guaranteed max reply time for them is only 1 hour, the actual one - 15-20 minutes, therefore you won't have to wait for an entire day to receive support as you may need to do when using the services of other service providers.
24/7 Customer Support in VPS Hosting
If you have a Virtual Private Server through our company, you will be able to contact us 24/7 for any kind of server-related issue or forany issues and questions with regard to the pre-installed software your server is equipped with. In case you haven't acquired your virtual private server plan yet, you will be able to find out more information about our services by giving us a phone call or by employing the live chat service. For more tech issues, you are able to send an email message or open a ticket from your billing Control Panel and you'll receive support within no more than an hour irrespective of the time of the day, even on weekends and holidays. The actual answer time in most cases doesn't extend past half an hour. In case you're looking for assistance for third-party software, you can reap the benefits of the Managed Services upgrade which you can include to each VPS package and our admins will help you with any installation or troubleshooting issue you could have encountered.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to receive prompt support in general, let alone when you run an entire server, so every single dedicated server that we offer includes 24/7 support with one-hour reply time warranty regardless of the issue. The service is cost-free for all the problems with the server or the software that was installed by our administrators through the setup, which means that you can contact us as many times as you need, even during holidays. You can either open a trouble ticket from the billing section or you could send an e-mail message, and the actual response time for either rarely surpasses thirty minutes as we have administrators available 24x7x365. If you need general info about our servers or you have any kind of billing question/issue, you may also call one of the local phone numbers that we have on three continents or you may use our live chat service and speak with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you can add to your server plan from your billing Control Panel.