Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Solution Guarantee

  • Our group of service technicians will do their best to answer to your advice enquiries in less than 1 hour. If, however, the situation you have encountered needs help from our Administrators’ =Team,= we will forward the ticket to the administrator on duty and will submit a note to notify you.

  • Top quality support service

  • Top–class Client Help And Support Service

  • Our client assist Dept is going to be working for you 24x7x365 to to handle all service demand tickets that you send. We offer customer assistance for all applications that are pre–installed on your machine. These include our custom made Online Control Panel, the selected Operating System plus the server admin panel (with regards to the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • Each part of the Online Control Panel that is provided with no charge with your VPS includes an integrated article base. One can find a bunch of comprehensive how–to posts and an array of step by step video lessons that present all the necessary site maintenance tasks. You can start using them by hitting the Help or Video control keys in the top right part of each Control Panel section.