Client Support Channels
A 1–Hour Response Guarantee
All your help requests will be replied to in maximum 60 minutes after the ticket or email is submitted. If your issue calls for further assistance from a server admin, we’ll direct the support ticket or the e–mail to the person in charge and will leave a note to inform you that more time will be required for arriving at a solution. If you order the Admin Services package, any of the tasks included there will be completed whenever you choose.
A Premium Help Desk Service
Our tech support team will be available to you 24/7 if you need help while working with our Online Control Panel or with any of the apps that we pre–install for your convenience on the dedicated server. Furthermore if you need assistance handling all the standard administration tasks on your server, you can have a glance at our Admin Services package, which includes data backup hard disk drive storage space, OS updates every week, problem troubleshooting and installation procedures, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Section
Our Online Control Panel is preinstalled for every Linux dedicated hosting server. Among its features is a very convenient integrated knowledge base that will walk you step by step on all the actions that you can carry out. Most of the instructional articles in addition video versions that demonstrate all the tasks that you can carry out in a highly illustrative manner. You can find all the instructional articles and the video tutorials in the top right corner of each Online Control Panel section.