A 99.9% Server Uptime
Our shared hosting system is based on a steady, topflight hardware configuration and a heavily tweaked version of Linux. That’s why, irrespective of what your web site is, or how many website visitors you’ve got, or even in case there is a distributed denial–of–service attack, our hosting servers will remain up and your websites will stay online.
All Linux shared hosting plans include a 99.9% server uptime guarantee. And regardless of which datacenter you select, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
Apart from our cloud hosting system, we have also built our own internal network in each one of our datacenters. Everything is based on top–of–the–line hardware components supplied by Juniper. What’s more, on each and every router, we have set up a firewall with a sophisticated set of rules to be able to sift all shady requests.
This way, in each of our datacenter facilities – in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center and in our AU data center, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid for all hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, when it is your hard–earned cash on the line, you can’t feel really safe. For this reason, with all our cloud hosting plans we offer a 30–day money–back guarantee. If you don’t feel pleased with our web hosting service or if you need to get a more powerful hosting solution, like a Linux VPS hosting or even a Linux dedicated web hosting – you will receive a full refund, without any concealed costs or repayment taxes.
24/7 Technical Support
In case you operate a hosting firm, your technical support engineers are of fundamental importance. This is the reason why we have mindfully picked a highly knowledgeable team of customer service technicians, each with several years of practice behind his back. Thanks to them, we offer 24x7 support with all our web hosting services.
And not just that, our company offers a 1–hour response time guarantee. All technical support inquiries are replied to in under 1 hour and our average ticket response time is less than twenty minutes!